Frequently Asked Questions

The membership gives you access to 150+ podcast episodes with transcripts, vocabulary lists, exercises, a learning roadmap, and monthly live Zoom meetups with Tom. It's designed for intermediate to advanced German learners (B1–C2) who want to improve through real content.

Basic gives you access to all podcast episodes with transcripts and exercises. Premium includes everything in Basic plus monthly live Zoom meetups with Tom, priority support, and additional resources.

You can start with a €1 trial for the first month, giving you full access. After that, it's a monthly or annual subscription. Check the membership page for current pricing.

The membership is designed for intermediate to advanced learners (B1–C2). If you can understand basic German conversations, you'll benefit from the content. The podcast episodes vary in difficulty, and the roadmap helps you find the right level.

No, the exercises and podcast episodes are all in German. The welcome emails are currently in English, but you can easily translate these with any translation tool.

Yes! Go to the Account section in your membership, then to Subscriptions. There you'll find the option to change your plan.

The most likely reason is that you're not logged in. Click "Login" at the top right of the page or go to the login page, enter your email and password, and refresh the membership page. If you've forgotten your password, click "Forgot Password?" to reset it. Still having trouble? Email tom@expertlygerman.com.

No, there are no hidden fees. Your membership cost includes all services and updates during your subscription period.

Yes — the membership comes with a 30-day money-back guarantee. If you're not satisfied, just email Tom within 30 days for a full refund, no questions asked.

The transcripts and exercises for each episode are included in the Basic and Premium Membership. Log in and navigate to the Episodes Library from the membership dashboard.

New podcast episodes are released weekly. Each episode comes with a full transcript, vocabulary list, and exercises for members.

Yes! The podcast is free to listen to on Spotify, Apple Podcasts, YouTube, and other platforms. The membership adds transcripts, vocabulary lists, exercises, and a structured learning path on top of the free audio.

Topics range from daily life in Germany, work and career, culture, current events, business German, colloquial expressions, and more. There's a roadmap in the membership to help you find episodes suited to your level and interests.

Yes, but availability is currently very limited. I only take on a few private coaching clients at a time. You can join the waitlist to get priority access when spots open up.

Sessions are available in packages of 5 (€525), 10 (€990), or 20 (€1,900). The more you book, the lower the per-session rate. See the full details on the 1:1 coaching page.

You can request a 100% refund if you're not satisfied after your first lesson (within 48 hours). If you bought 10 or 20 sessions and you're unhappy after the first one, I'll refund the full package. No refunds for no-shows or cancellations with less than 24 hours notice.

Many companies offer professional development budgets that cover language training. I can provide an invoice for your employer. It's worth checking with your HR department!

Yes! I grew up in Berlin and the countryside around Berlin. I'm also not a typical German teacher — my background is in business and finance, which means I can help you with professional German in corporate settings.

You get 10 weekly group sessions with Tom over 10 weeks. Each week you'll receive prep materials and questions based on the podcast. In the sessions, you practise speaking, get corrections, and expand your vocabulary in a small group of max 5 students.

Maximum 5 participants per group (occasionally 6 by exception). You keep the same group for all 10 weeks — no new joiners or rotating faces. And you always get Tom.

Life happens! The programme is sold as a full 10-session package, so there are no refunds or credits for missed sessions. Just let me know in advance if you can't make it.

Full refund before the programme starts or after the first session, no questions asked. After week 2, refunds are no longer possible as I can't backfill your spot.

New groups start regularly. Check the conversation groups page for the latest dates and availability, or apply and I'll let you know personally.

I use Stripe, one of the most trusted and secure payment platforms globally. Stripe handles all payment information and meets the highest security standards (PCI compliance). Your card info is never stored on our servers.

1. Log in to your membership. 2. Go to Account. 3. Click Subscriptions. 4. Click Cancel. You'll receive a confirmation email within 10 minutes. No hoops to jump through — it's straightforward.

First, try clearing your cookies and cache. If that doesn't work, try a different browser. If you've forgotten your password, use the "Forgot Password?" link on the login page. Still stuck? Email tom@expertlygerman.com and I'll help you out.

Through Stripe, I accept all major credit and debit cards (Visa, Mastercard, American Express) as well as other local payment methods depending on your country.

Yes! Just email me at tom@expertlygerman.com with your company details and I'll send you a proper invoice.